Terms of service

Welcome to Atelier Rane! The terms "we", "us" and "our" refer to Atelier Rane. Atelier Rane operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Atelier Rane is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration. We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

Our collections are divided into two distinct fulfillment models:

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

When you place an order, you are making an offer to purchase. Atelier Rane reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Atelier Rane confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting. Because production begins immediately on bespoke items, cancellation requests for Made-to-Order garments cannot be accommodated once the order confirmation is sent.

In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

For all Made-to-Order (MTO) items, garments are constructed based on the standard size selected or the specific custom measurements provided by the client at the time of purchase.

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Prices posted in our online stores may be different from prices offered in physical stores, pop-up events, or in online showrooms operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable international taxes, if any.

All delivery windows are estimates only and are not guaranteed. We are not liable for shipping delays caused by carrier disruptions, customs processing delays, or regional carrier bottlenecks outside our control.

Once we transfer the packaged products to our designated carrier, title and risk of loss passes entirely to you. For international orders, the buyer assumes full responsibility for all regional import custom fees, clearance charges, and local taxes.

Your purchases are subject to return or exchange solely in accordance with the specific parameters of our Refund Policy:

Our Services, including but not limited to all trademarks, brand names, text, sketches, design displays, creative photography, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Atelier Rane, its affiliates or licensors and are protected by applicable local and foreign copyright, trademark, and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material or garment designs on the Services without our prior written consent. Unauthorized use of the Services or duplication of designs may be a violation of intellectual property laws.

Atelier Rane's names, logos, product names, distinct silhouettes, and slogans are trademarks of Atelier Rane or its affiliates. Shopify's name and logo are trademarks of Shopify. All rights not expressly granted herein are reserved by Atelier Rane.

You may be provided with access to customer tools offered by third parties as part of the Services (such as currency converters or multi-carrier tracking integrations), which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk.