Shipping policy

ATELIER RANE – SHIPPING POLICY

Thank you for choosing Atelier Rane. We are dedicated to delivering our hand-crafted, luxury designs safely and efficiently to your doorstep. Below are the details regarding our processing times, courier zones, and international shipping guidelines.

1. PROCESSING & CRAFTSMANSHIP TIMELINES
Because our collections blend immediate inventory with artisanal, sustainable production methods, your total time to delivery depends on the item's fulfillment model:
  • Ready-to-Wear (RTW): Shipped directly from our inventory. Pre-crafted pieces are processed and dispatched within 1 to 3 business days of order confirmation.
  • Made-to-Order (MTO): Hand-crafted individually upon your purchase. Made-to-Order pieces require a standard craftsmanship timeline of 14 to 21 business days before they are ready to be packaged and handed over to our courier partner.
If your order contains both Ready-to-Wear and Made-to-Order items, they will be shipped together once the Made-to-Order garment is complete, unless separate shipments are requested.

2. DOMESTIC SHIPPING (WITHIN THE UAE)
We provide premium, secure courier tracking for all shipments across the United Arab Emirates.
  • Transit Time: Once dispatched from our atelier, domestic packages arrive within 1 to 2 business days.
  • Delivery Rates: Complimentary standard shipping is provided on all orders above 600 AED. A flat rate fee of 25 AED applies to orders below this amount.
3. INTERNATIONAL SHIPPING
Atelier Rane proudly offers worldwide shipping via premium global express couriers (e.g., DHL, FedEx) to ensure your garments arrive securely.
  • Transit Time: Once dispatched from our atelier, international express shipments generally arrive within 3 to 7 business days, depending on the destination country.
  • Tracking: A dedicated tracking link will be emailed to you immediately upon dispatch, allowing you to follow your package in real-time.
4. CUSTOMS, DUTIES, & IMPORT TAXES
For clients purchasing outside of the United Arab Emirates:
  • Buyer Responsibility: All international packages may be subject to regional import customs fees, brokerage charges, and local sales taxes determined by your country's customs department. These charges are not included in our product prices or checkout shipping fees and must be paid entirely by the recipient.
  • Delays: Atelier Rane is not liable for structural shipping delays caused by unexpected regional customs inspections or processing hold-ups at the destination border.
5. WRONG ADDRESS & UNDELIVERABLE PACKAGES
  • Please verify your physical delivery address, email, and contact phone number carefully at checkout.
  • We are unable to redirect packages once they have been handed over to the courier. If a shipment is returned to our atelier because of an incorrect address or a refusal to pay local customs duties, the customer will be responsible for any additional return and re-shipping fees incurred.