Refund policy

ATELIER RANE – RETURN & REFUND POLICY
At Atelier Rane, we pride ourselves on exceptional craftsmanship, premium textiles, and curated designs. Because our collections utilize distinct production methods to minimize waste and ensure exclusivity, our return and refund parameters are divided by product category.
Please read the following guidelines carefully before completing your purchase.

1. READY-TO-WEAR (RTW) ITEMS
Ready-to-Wear garments (pre-crafted items shipped directly from our inventory) are eligible for return or exchange under the following conditions:
  • Return Window: You must request a return or exchange within 7 days from the date your package was delivered.
  • Garment Condition: To be accepted, items must be returned in their original state. They must be strictly unworn, unwashed, unaltered, undamaged, and completely free of odors, makeup, or perfume stains.
  • Tags & Packaging: All original brand tags, security ribbons, and specialized packaging must remain intact and attached to the garment.
  • Atelier Rane reserves the right to reject any return that shows signs of wear or alteration.
2. MADE-TO-ORDER (MTO) & CUSTOM ITEMS
Made-to-Order items are hand-crafted specifically for you upon order confirmation.
  • Final Sale: Due to the bespoke, resource-intensive nature of custom tailoring, all Made-to-Order purchases are strictly Final Sale.
  • Exclusions: We do not accept returns, refunds, or style exchanges for MTO pieces due to a change of mind, event cancellations, or incorrect size selection by the buyer.
  • Sizing Responsibility: Fitting is executed precisely to the standard sizing charts selected or custom measurements explicitly provided by the client. Atelier Rane is not liable for structural fit issues arising from inaccurate customer measurements.
3. DAMAGED OR DEFECTIVE PIECES
Every piece undergoes a rigorous quality control inspection before leaving our atelier. However, if you receive an item that is genuinely damaged or defective upon delivery, we will resolve it immediately.
  • Reporting Period: You must notify our team via email or DM within 48 hours of package delivery.
  • Required Proof: Please include your order number along with clear photographic or video evidence showing the defect.
  • Resolution: If the defect is verified, we will arrange a complimentary repair, replacement, or issue a full refund to your original payment method.
4. THE RETURN PROCESS
To initiate a return for an eligible Ready-to-Wear (RTW) item, please contact our support team at atelierrane@gmail.com.
  • Return Shipping: Unless the item arrived damaged, the customer assumes full responsibility for arranging and paying for return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned package.
  • Duties & Taxes: International customs duties, regional import taxes, and original shipping fees are non-refundable.
5. REFUND PROCESSING TIME
Once your return package arrives at our facility and passes quality inspection, we will notify you via email regarding the approval or rejection of your refund.
  • Approved Refunds: If approved, your refund will be processed automatically, and a credit will be applied to your original credit card or payment method.
  • Processing Delay: Please allow 5 to 10 business days for your financial institution to post the transaction to your account.